A strong manufacturing company must have efficient and informed Customer Service personnel. Customer Service is the place where make-it or break-it opportunities exist to maximize customer satisfaction. ICIM™ has been designed to empower the Customer Service department with vital information, so that they can take steps to ensure the processes within manufacturing and engineering meet the demands of the customer, both in terms of timeliness and accuracy.

ICIM’s Customer Service module integrates order processing, sales reporting, shipping and invoicing with the aligned functions in manufacturing, purchasing and finance/accounting. By utilizing ICIM™, our customers have been able to increase both customer satisfaction and internal business efficiency (as measured by common ratios, inventory turns, and days sales out-standing). ICIM™ Customer Service is a complete front-end for manufacturers.

Sales reports can be generated using both Crystal Reports and Oracle Reports. Example of such reports are; An open Sales Order Report or a Sales Order Shipment Report.