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ERP Glossary


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Refers to a guarantee of the reliability of a product under conditions of ordinary use

Warranty Management

Internal company documentation for serial number tracking and warranty expiry dates as well as all prior claims reported, dates repairs were completed and repairs performed on the individual product by the company.

Web Domains

An identification label that defines a realm of administrative autonomy, authority, or control in the Internet.


Is an authoritative report or guide that helps solve a problem; used to assist personnel and policy developers with expert opinions or relevant research.

Work Breakdown Structure (WBS)

A chart in which the critical work elements, called tasks, of a project are illustrated to portray their relationships to each other and to the project as a whole.

WorkFlow Management

A computer system that manages and defines a series of tasks within an organization to produce a final outcome or outcomes; WorkFlow management allows you to define different workflows for different types of jobs or processes.

Work-in-process inventory (WIP)

The amount or value of all materials, components, and subassemblies representing partially completed production; and anything between the raw material/purchased component stage and finished-goods stage. Value should be calculated at plant cost, including material, direct labor, and overhead.

Work Orders

An order received by an organization from a customer or client, or an order created internally within the organization. A work order (WO) may be for products or services. In manufacturing, a work order is converted from a sales order to show that work is about to be begin on the manufacture, building or engineering of the products requested by the customer. In a service environment, a work order can be equivalent to a service order where the WO records the location, date and time the service is carried out and the nature of work that is done.


In software applications a workbench is one main program where a repository of information is available related to specific data in the application; for example, a Sales workbench will provide all informational data related to Sales. It may include open, closed and pending orders, status of the orders, purchasing information related to each order, inventory on hold for open and pending orders, production scheduling, salesman information, and more. From one main screen, all the information is available to the management team. Workbenches can include Sales, Purchasing, Engineering, Manufacturing, Production, etc…

Work Order Traveler

Tracks work progress of an assembly including time tracking.

Single Inventory items may be requisitioned to the Work Order traveler. This allows tracking of items used to repair an assembly. There are several uses for a Work Order Traveler which includes time tracking through the assembly process, locating where an assembly is in the production process, repairs made to an item and verification of processes required.