A fast growing international construction equipment manufacturer, servicing the needs of the construction, demolition and mining industries, recognized their business system was a limiting factor in growing their 45% market share and improving their bottom line. They needed a business system solution and software company that could support their Company’s keys to success – passion for customer service, responsiveness, seamless
communication, minimal inventory investment and unsurpassed employee productivity.
A window and door manufacturing company was plagued by poor quality of customer order information. The CIO/Director of Information Technology was having difficulty obtaining accurate information from customers on their configurations. Since the shop floor needed accurate configuration information to custom build window and doors, this situation prevented them from shipping orders in a timely and efficient manner, impacting productivity and customer satisfaction. Over time the business had outgrown the existing systems, including many manual processes. Orders were not built in a prioritized sequence to optimize truck schedules and manufacturing processes.